Patient Assistance & Integration

Wayfinding is a valuable patient assistance feature that provides patients and visitors an interactive method to obtain directions to their appointments. Selection by clinic, doctor or appointment prompts the system to print a graphic map and textual directions to route patients to points of care.

Wayfinding can deliver a number of benefits to the patient and healthcare organization:

• Fewer missed appointments
• Lower patient anxiety on arrival at destinations
• Improved patient understanding of facility with an increased ability to plan
• Less staff time spent guiding patients through a facility
• Improved culture of care approach within the healthcare organization

Wayfinding kiosks can also host other solutions for human resource management or staff and patient portals.

Moving beyond patient-assisted navigation, Aurillion software also allows healthcare organizations to verify demographic information that helps maintain patient assistance programs for Medicare and Medicaid reimbursements. Depending on the internal protocols set by the health system, Aurillion can trigger specific workflow functions when an episode is detected to expedite the process.

For some patients, though, patient assistance means helping subsidize healthcare costs for low-income families or supporting the healthcare organization through monetary donations. Healthcare organizations can now accept foundation or charitable donations during the check-in process. Through the same basic functions such as paying a co-pay, patients can easily make a donation and print a confirmation receipt right from the kiosk.